Contact

How to reach the practice

The quickest way to book anything is to telephone, because reception can see the whole diary and offer you alternatives on the spot. If it is easier, send the short form further down this page and we will ring you back within one working day.

Call 01632 960 118 Send an enquiry

Lines open 8:30 weekdays · Closed 13:00–14:00 · Emergency slots held back every weekday morning

Telephone

01632 960 118 from 8:30 on weekdays. If it rings out, both receptionists are at the desk with somebody — leave a message and you will get a call back the same working day.

Email

reception@marlowstreetdental.example.com. Read once in the morning and once mid-afternoon on working days. Please do not use email for anything urgent.

In person

14 Marlow Street, Ashcombe Green, Northbrook AS4 2QP. You are welcome to walk in and ask reception a question without an appointment.

Opening hours

Monday: 8:30 – 17:30
Tuesday: 8:30 – 17:30
Wednesday: 8:30 – 17:30
Thursday: 8:30 – 19:00
Friday: 8:30 – 16:00
Saturday: Closed
Sunday: Closed

The practice closes for lunch between 13:00 and 14:00 and the telephone is not covered during that hour. Thursday evening appointments up to 19:00 are held for people who cannot get away during the working day and book up several weeks ahead. We close on public holidays and for three days between Christmas and the New Year, with the dates posted at reception each November.

How to reach us

Telephone01632 960 118
Emailreception@marlowstreetdental.example.com
Address
14 Marlow Street
Ashcombe Green
Northbrook AS4 2QP
ParkingSix free spaces in the yard behind the building, entered from the lane beside the bakery. On-street parking on Marlow Street is limited to one hour.
BusesThe 14 and the 31 both stop at Ashcombe Green Post Office, a three-minute walk. The 31 runs roughly every twenty minutes on weekdays.
Video appointmentsAssessments and follow-up reviews by video call — see the video consultations page.

Who to ask for

Appointments, reminders and general questions — Marie or Dilan at reception. They cover the telephone from 8:30 and between them they know the diary better than anybody.

Bills, membership plans, moving an appointment repeatedly, or a concern you would rather not raise with your dentist — ask for Colin Reed, the practice manager. He is in the office most weekdays and will ring you back if he is not.

A clinical question about your own treatment — reception will take the question and pass it to your dentist, who will ring you back at the end of a session. Please do not expect a clinical answer from the front desk; it would not be fair to them or safe for you.

Referrals and records from a previous practice — reception again. Bring the name and address of the practice and we will do the rest.

Send us an enquiry

Three boxes, nothing else. Tell us what you need and how to reach you, and reception will ring or email you back within one working day to sort out a time. Please do not use this form if you are in pain — telephone the practice instead and ask for an emergency slot.

What happens after you send it

We read it the same working day

Reception checks enquiries in the morning and again mid-afternoon. Anything arriving over a weekend is picked up first thing Monday.
We reply within one working day

By email, or by telephone if that looks quicker. If we cannot reach you we will try twice more before giving up and emailing instead.
We agree a time with the diary open

This is why we ring rather than emailing back and forth. Two minutes on the telephone settles what four emails will not.

Nothing you type into this page is stored by the page itself, and the page sets no cookies and loads nothing from anywhere else.

Getting here

Finding number 14

The practice is the double-fronted house between the bakery and the veterinary surgery, about two hundred metres east of Ashcombe Green Post Office. There is a small teal sign by the door and a brass plate that is easy to miss.

By car

Marlow Street runs east from the Post Office crossroads. The patient car park is behind the building, entered from the narrow lane immediately beside the bakery — it looks like a private drive and is not, so take it. Six free spaces, one of them wider and marked.

If the yard is full, on-street parking on Marlow Street itself is limited to one hour, which is enough for a check-up but not for a longer appointment. The free long-stay car park behind the village hall is a four-minute walk.

Do not use the veterinary surgery’s spaces. They are firm about it and we cannot help you.

Access in the building

The front door is level with the pavement, and the entrance from the yard at the back is level too. The waiting room, reception, the downstairs surgery and the accessible toilet are all on the ground floor.

The second surgery and the hygiene room are upstairs, reached by a staircase with a handrail on both sides. If stairs are difficult, tell reception when booking and we will make sure your appointment is downstairs. It is a routine request and causes no trouble at all.

If you need anything else

There is a portable induction loop at reception — ask and we will switch it on, as it is not permanently running. Assistance dogs are welcome anywhere in the building including the surgeries.

If you would find it easier to arrive at a quieter time, the last half hour before lunch is usually the calmest part of the day. If you need an interpreter, or would like written information in larger print, tell reception in advance and we will arrange it before your appointment rather than on the day.

Urgent

If you are in pain today

Do not use the enquiry form and do not email. Telephone the practice on 01632 960 118 as early in the day as you can. We hold appointments back every weekday morning for patients in pain, the lines open at 8:30, and those slots are usually gone by mid-morning.

Reception will ask a few short questions: where the pain is, how long it has been going on, whether there is any swelling and whether it wakes you at night. That is not gatekeeping. It is how we work out who needs to be seen within the hour and who can safely wait until tomorrow.

Outside our opening hours, ring the same number and the recorded message gives the current out-of-hours arrangements. If there is significant facial swelling, difficulty swallowing or breathing, or a knocked-out permanent tooth, do not wait for us — seek urgent medical help straight away.

The right route for each thing

Pain, swelling or a broken tooth today. Telephone, first thing, and say so plainly to reception.
Registering as a new patient. Telephone or the enquiry form. Either is fine and neither is quicker by much.
Moving or cancelling an appointment. Telephone. Please give at least one full working day’s notice if you can.
A question about a bill or a plan. Telephone and ask for Colin, or email reception and it will reach him.
A question about your own treatment. Telephone. Reception will pass it to your dentist for a call back.
Booking a video appointment. Telephone or the enquiry form — say roughly what it is about so we book the right length.

Texts from our reminder service come from a number that cannot receive replies. Ring the practice rather than replying to one.

Questions

Before you get in touch

A few things reception is asked most days. Anything about treatment itself is answered on the home page.

I need to change an appointment. How much notice do you need?

At least one full working day, so that the time can be offered to somebody who is waiting or in pain. Ring rather than emailing, because reception can move you to a new slot in the same call. If something genuinely unavoidable comes up on the day, ring anyway and say so — a small practice understands that lives are complicated and we do not keep a black mark against anybody. Where appointments are repeatedly missed without any notice we may ask for a deposit against future bookings, and we would always speak to you first.

About the practice

Who we are, how the practice started and what we try hard to get right — on the about page.

Talk to us by video first

Assessments and follow-up reviews by video call, in your browser, with nothing to install. See video consultations.

Your details

What we hold, who sees it and how long we keep it is set out in full in our privacy notice.